Quit With Greg

Last updated: June 2026

1. Introduction

These Terms and Conditions explain how Quit With Greg provides smoking and vaping cessation services, how bookings and payments work, and what happens if you cancel or need to reschedule.

Quit With Greg is a trading name of Greg Nejedly, a sole trader based in Malvern, United Kingdom. In these terms, “Quit With Greg”, “we”, “us” and “our” refer to Greg Nejedly trading as Quit With Greg.

“You” and “client” refer to the person enquiring about, booking, paying for or receiving the service.

Quit With Greg provides hypnotherapy-based support for adults who want help to stop smoking, stop vaping or change related nicotine habits. Services may be delivered online or in person.

By booking a session, making a payment, submitting an onboarding form, attending an appointment or using the service, you agree to these terms.

These terms do not remove your statutory rights as a consumer under UK law.

Key points:

• Services are for adults aged 18 or over.
• A free phone consultation is usually provided before booking.
• The standard session fee is £295.
• Payment, cancellation and GDPR consent details will be explained before the appointment.
• You will be asked to confirm important terms through an onboarding form.
• Hypnotherapy results vary and no specific result is guaranteed.

2. Services

Quit With Greg provides hypnotherapy and behaviour-change support for smoking and vaping cessation. The service may include a free initial phone consultation, discussion of your smoking or vaping history, intake questions, hypnosis, therapeutic conversation, relaxation methods, habit-change strategies and aftercare suggestions.

The service is designed to support motivation, confidence, mindset, emotional patterns and behavioural change connected with smoking, vaping or nicotine use. It is not medical treatment and should not be treated as a replacement for advice from your GP, pharmacist, mental health professional or other qualified healthcare provider.

Service terms:

• Sessions are available online or in person by arrangement.
• Online sessions require a private space, reliable internet connection and a device with working audio and video.
• In-person sessions require you to arrive on time and follow reasonable venue or safety instructions.
• You are responsible for giving accurate information about your smoking or vaping history, health, medication, mental wellbeing and any relevant circumstances.
• We may decide that hypnotherapy is not suitable for you and may recommend that you seek medical or other professional support.
• We may refuse, pause or end services if there are safety concerns, inappropriate behaviour, non-payment, repeated cancellations or a conflict of interest.
• We do not guarantee that you will stop smoking or vaping after one session or after any specific number of sessions.

You remain responsible for your own choices, actions and follow-through after the session.

3. Booking Process

Quit With Greg usually offers a free phone consultation before a paid session is booked. This consultation helps us understand your situation, answer initial questions and assess whether the service appears suitable.

If you decide to book after the free consultation, we will agree a session date and time with you. The payment and cancellation policy will be explained verbally before payment is taken. You will also be sent an onboarding form that includes client details, GDPR consent, health and smoking/vaping information, and agreement to the payment and cancellation terms.

Booking terms:

• Your appointment is not confirmed until payment has been received.
• The appointment time is reserved for you once payment is received.
• Once reserved, that appointment time is removed from availability for other clients.
• You must complete the onboarding form before the session.
• If the onboarding form is not completed in time, we may need to postpone or cancel the appointment.
• You must tell us before the session if any health, medication, pregnancy, mental wellbeing or other suitability information changes.
• We may cancel or postpone the session if we believe it would be inappropriate, unsafe or unsuitable to proceed.

The onboarding form forms part of the booking process. By submitting it, you confirm that you understand and accept the key terms applying to the service.

4. Payment

The standard fee for a single smoking or vaping cessation session is £295. Payment is normally taken in full at the time of booking after the free phone consultation, unless we agree otherwise in writing.

The £295 payment is made up of:

• £150 booking deposit: this reserves your specific appointment time and removes it from availability for other clients.
• £145 session balance: this relates to the delivery of the session itself.

Payment terms:

• Fees are payable in pounds sterling.
• Payment is usually taken by phone, payment link or another agreed payment method.
• We do not intentionally store full card details.
• Your appointment is confirmed only when payment has been received.
• If payment fails, the appointment is not confirmed and may be released.
• Prices may change, but confirmed paid bookings will not be affected by later price changes.
• Any discount, offer or voucher may have separate terms or expiry dates.
• Refunds, where due, will usually be made using the original payment method.

If you pay the full £295 upfront, you are not paying a separate hidden fee. You are paying the full session price, with £150 clearly identified as the booking deposit used to reserve the appointment.

5. Cancellation, Rescheduling and Refunds

This section explains what happens if you cancel, reschedule or do not attend your appointment.

Because Quit With Greg provides appointment-based services, cancellations can cause real loss. Once your appointment is reserved, that time is removed from availability for other clients and may be difficult to rebook, especially at short notice.

The payment and cancellation policy will be explained verbally before payment is taken. You will also be asked to confirm the policy in writing through the onboarding form before the session goes ahead.

5.1 Session fee and booking deposit

The full fee for a single smoking or vaping cessation session is £295, payable at the time of booking unless agreed otherwise in writing.

Of this amount:

• £150 is a booking deposit;
• £145 is the remaining session balance.

The £150 booking deposit reserves your specific appointment time and means that the slot is removed from availability for other clients.

Once your appointment has been reserved, the £150 booking deposit is non-refundable if you cancel, except where Quit With Greg cancels and cannot offer a suitable alternative, or where the law requires a refund.

5.2 Phone, online and distance bookings

If you book by phone, online or at a distance, you may have a legal right to cancel within 14 days of booking.

When you ask Quit With Greg to reserve an appointment immediately, including where the appointment falls within the 14-day cancellation period, you are asking us to begin the service process by reserving that time for you and removing it from availability for other clients.

If you later cancel after the appointment has been reserved, the £150 booking deposit is non-refundable if you cancel, except where the law requires otherwise. This does not affect your statutory rights.

5.3 Cancelling with at least 48 hours’ notice

If you cancel with at least 48 hours’ notice, you may choose one of the following options:

• one reschedule, subject to availability; or
• a refund of the £145 session balance, with the £150 booking deposit retained.

Only one reschedule is normally offered. If you cancel the rescheduled appointment, the booking deposit remains non-refundable and further refunds or rescheduling will be considered at our discretion.

5.4 Cancelling with less than 48 hours’ notice

If you cancel with less than 48 hours’ notice, or you do not attend your appointment, the full £295 fee may be retained.

This is because the appointment time has been reserved for you, removed from availability for other clients, and is unlikely to be rebooked at short notice.

5.5 If Quit With Greg cancels

If Quit With Greg needs to cancel your appointment, we will offer a suitable alternative appointment where possible.

If we cancel and cannot offer a suitable alternative, you will receive a full refund of any amount paid.

If we decide before the session that the service is not suitable for you, we may cancel and refund you, or recommend that you seek other support.

5.6 No guarantee of outcome

The fee is for the professional service provided, not for a guaranteed result.

If you attend your session, no refund is due simply because you do not achieve your desired outcome, stop smoking or vaping, or maintain the change afterwards.

This cancellation policy does not affect your statutory consumer rights.

This policy does not affect your statutory consumer rights. Any retained fee will be applied fairly and proportionately.

6. Client Responsibilities

Hypnotherapy is a collaborative process. Your participation, honesty and willingness to engage with the session are important. While Quit With Greg aims to provide a professional and supportive service, you remain responsible for your decisions, behaviour and follow-through.

Client responsibilities:

• You must provide accurate and complete information before and during the session.
• You must tell us about relevant health conditions, medication, pregnancy, mental health concerns, substance use, previous treatment or anything that may affect your suitability.
• You must attend on time and be in a suitable state to participate.
• You must not attend under the influence of alcohol or recreational drugs.
• For online sessions, you must be in a private, safe and interruption-free environment.
• You must not record the session without prior written agreement.
• You must behave respectfully and appropriately.
• You must seek medical or emergency support where needed.

Hypnotherapy is not a substitute for urgent help. If you are in immediate danger, at risk of harming yourself or someone else, or experiencing a medical or mental health emergency, contact 999, NHS 111, your GP, a crisis service or another appropriate emergency provider.

7. Privacy, GDPR and Confidentiality

Quit With Greg takes privacy and confidentiality seriously. Greg Nejedly trading as Quit With Greg is the data controller for personal information collected through enquiries, bookings, onboarding forms, sessions, payments and communications.

We process personal data in accordance with the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations. Because the service may involve smoking, vaping, health, lifestyle, wellbeing and session information, some information may be special category data and receives additional protection.

Privacy terms:

• We collect only information needed for enquiries, bookings, suitability, service delivery, records, payments, legal obligations and client support.
• We ask for explicit consent to process health, wellbeing, smoking, vaping and session information where required.
• We keep client information confidential, except where disclosure is required by law, safeguarding, serious risk of harm, legal claims or your consent.
• We use appropriate security measures to protect your data.
• We may use trusted third-party processors, such as booking, payment, email, website, video call and accounting providers.
• You have UK GDPR rights, including access, correction, deletion in certain circumstances, restriction, objection, portability where applicable and withdrawal of consent.
• Full details are provided in the Quit With Greg Privacy Policy.

If you have a data protection complaint, we will acknowledge it within 30 days and respond without undue delay.

8. Limitation of Liability

Quit With Greg will provide services with reasonable care and skill. However, hypnotherapy and smoking or vaping cessation support depend on many individual factors, including motivation, readiness, health, environment, stress, habits, personal circumstances and actions after the session.

We cannot guarantee a specific outcome.

Liability terms:

• We are not liable if you do not stop smoking or vaping.
• We are not liable for relapse, reduced motivation or choices you make after the session.
• We are not liable for losses caused by inaccurate or incomplete information you provide.
• We are not liable for indirect losses, such as loss of income, loss of opportunity or business interruption, unless the law says otherwise.
• We are not responsible for technical problems outside our reasonable control, including your internet connection, device failure or third-party platform outages.
• Our total liability for a paid service will normally be limited to the amount you paid for that service.

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot legally be excluded.

9. Complaints and Dispute Resolution

We aim to provide a professional, respectful and effective service. If you are unhappy with any part of the service, please contact us as soon as possible so we can understand the issue and try to resolve it fairly.

Complaint process:

• Email your concern to hello@quitwithgreg.co.uk.
• Include your name, appointment date, contact details, a clear description of the issue and the outcome you are seeking.
• We will review your concern fairly.
• We may ask for more information where needed.
• We will aim to respond within a reasonable time.
• If your complaint relates to data protection, we will acknowledge it within 30 days.
• If a refund, reschedule or other remedy is appropriate, we will explain what we can offer.
• You remain free to seek independent advice or use any legal rights available to you.

Before starting formal legal action, you agree to give us a reasonable opportunity to respond to your concern. This does not prevent either party from contacting a court, regulator or relevant authority where legally appropriate.

10. Website Use

The Quit With Greg website is provided for general information, enquiries and booking-related purposes. The content on the website is not medical advice and should not be relied on as a substitute for advice from a qualified healthcare professional.

Website terms:

• You may use the website only for lawful purposes.
• You must not attempt to interfere with the website, security, forms, payment systems or hosting.
• You must not copy, reproduce or reuse website content for commercial purposes without written permission.
• We aim to keep the website accurate, but we do not guarantee that all content will always be complete, current or error-free.
• We may update, remove or change website content at any time.
• Links to third-party websites are provided for convenience only. We are not responsible for third-party websites, policies or services.

If the website is unavailable due to maintenance, technical issues or factors outside our control, we are not responsible for losses arising from temporary unavailability.

11. Governing Law

These terms are governed by the laws of England and Wales. This means that if a legal dispute arises, the courts will usually interpret these terms according to English and Welsh law.

Governing law terms:

• English and Welsh law applies to these terms.
• UK consumer protection rights continue to apply where they cannot legally be excluded.
• These terms should be read alongside the Quit With Greg Privacy Policy and any booking or onboarding terms accepted by you.
• If one part of these terms is found to be invalid or unenforceable, the remaining parts will continue to apply.
• Failure to enforce a term immediately does not mean we give up the right to enforce it later.
• Formal legal claims will be handled through the appropriate court or legal process.

If you access the website or book services from outside the UK, you are responsible for checking whether the service is suitable and lawful in your location.

12. Contact Information

If you have questions about these terms, your booking, cancellation, payment, privacy rights, complaint or suitability for the service, please contact Quit With Greg before booking or attending a session.

Contact details:

• Business name: Quit With Greg
• Legal trading identity: Greg Nejedly trading as Quit With Greg
• Email: hello@quitwithgreg.co.uk
• Location: Malvern, United Kingdom
• Service delivery: Online and in person by arrangement

Please do not send urgent medical, mental health or emergency information by email. Email is suitable for administrative queries but is not an emergency communication method.

If you are in immediate danger, at risk of harming yourself or someone else, or experiencing a medical emergency, contact 999, NHS 111, your GP, a crisis line or another appropriate emergency support service.

13. Acceptance of These Terms

By using the Quit With Greg website, submitting an enquiry, booking a session, making a payment, completing the onboarding form, attending an online or in-person appointment, or continuing to use the service, you confirm that:

• you have read and understood these Terms and Conditions;
• you agree to be bound by these terms;
• you are aged 18 or over;
• the information you provide is accurate to the best of your knowledge;
• you understand the payment, deposit, cancellation and rescheduling terms;
• you understand that hypnotherapy is not a guaranteed cure;
• you understand that hypnotherapy is not a substitute for medical advice, diagnosis, treatment or emergency support;
• you agree to the privacy, confidentiality and data protection terms described above.

If you do not agree to these terms, you should not book or use Quit With Greg services.